IT management, service and support

We provide high-quality IT services for businesses and households.

TIPTECH - IT management, service and support

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Frequently asked questions

Do you provide IT support for small businesses and sole traders too?
Yes. We specialise in IT support and IT management for small and medium-sized businesses as well as sole traders. With IT outsourcing you get professional care without the cost of running your own IT department.
How quickly can you resolve an outage or a fault?
We resolve most common problems remotely almost immediately. For more serious faults or on-site work we respond as soon as possible - and we provide phone support 24/7.
Do you manage IT remotely or also in person?
Both. Routine management, monitoring and updates are handled remotely over a secure connection. Installations, hardware repairs, camera systems and network configuration are done in person at your location.
Do you also handle computer networks and camera systems?
Yes. We design and configure computer networks, routers and access points, handle network security and monitoring, and install camera systems including the physical mounting of cameras.
Do you help households too, not just businesses?
Of course. For households we repair and speed up computers, clean them of viruses, set up networks and cameras, recover lost data and also offer junior and senior programs for beginners.
How much does IT management or IT outsourcing cost?
We always tailor the price to the scope and your needs. For businesses we prepare a no-obligation custom quote, and for households we have a clear price list. Just get in touch.
Why is my computer slow and can it be fixed?
Yes, a slow computer can almost always be sped up. The most common fixes are switching to an SSD, adding more RAM, cleaning out unnecessary programs and viruses, or reinstalling the system. After a diagnosis we will tell you what makes the most sense.
Is it worth switching from an old hard drive to an SSD?
Definitely. Replacing a hard drive (HDD) with an SSD is the cheapest and most effective way to speed up an older computer. The system and programs load several times faster and we can transfer your data without losing anything.
Do you service laptops, MacBooks and phones?
Yes. We repair and service computers, laptops, MacBooks and mobile phones, from replacing components through cleaning and repasting to reinstalling the system and recovering data.
Do you repair gaming consoles like PlayStation and Xbox?
Yes, we repair and clean both PlayStation and Xbox including older models. We handle overheating, noise, a damaged HDMI port, power problems and storage upgrades.
What is repasting and when does a computer need it?
Repasting is replacing the dried-out thermal paste between the processor and the cooler. A computer needs it when it overheats, gets noisy or slows down, roughly every two to three years. We use the premium Honeywell PTM7950, which lasts for years.
Can you help with Microsoft 365 and business email?
Yes. We set up and manage Microsoft 365 including business email, Teams, OneDrive and SharePoint, and we take care of migration, users, security and backups.
My Wi-Fi is weak, can you fix it?
Yes. We measure your coverage and design the right solution, whether that is a mesh system, wired access points or better router placement. We do not recommend cheap repeaters, as they usually only make the problem worse.
Do you install camera systems?
Yes. We design, supply and install a tailored camera system, including mounting the cameras, recording and remote access from your phone. We handle both homes and businesses.
Do you do custom 3D printing and engraving?
Yes. We print custom parts, prototypes, replacement components and gift items from your design, or we design the model for you. We also do laser engraving into wood, leather and other materials.
Can you move us to Windows 11?
Yes. We check whether your device meets the requirements (such as TPM), move you to Windows 11 safely without losing data, and set everything up. If the hardware is not enough, we will advise on an upgrade.
Can you recover lost or deleted data?
In most cases yes. We recover data from hard drives, SSDs, USB sticks and memory cards. If you lose data, stop using the device and contact us as soon as possible, as that increases the chance of recovery.
Will you build a custom PC for my needs?
Yes. We design and assemble a computer exactly for what you need and your budget, whether it is an office, gaming or workstation machine. We test it and hand it over ready to use.

Need a reliable IT partner?

Get in touch - we will advise you free of charge, design a tailored solution and take care of your computers, networks and security.

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