Help centre: solving common problems

Something wrong with your computer? Pick a problem and we will go through its most common causes, what to try yourself and when it is worth calling a service.

We have gathered the most common problems people come to us with. For each one you will find an explanation of the causes, simple steps you can try yourself, and a tip on when it is better to leave it to a professional. If you are unsure or the problem persists, get in touch and we will help.

Blue screen of death (BSOD): what it means and what to do Windows crashed to a blue screen with an error and a restart? We explain what the blue screen of death means, the common causes and what to try before calling. Read article → Computer shuts down or restarts by itself? Causes Computer or laptop suddenly shuts off or restarts without warning, often under load? We go through the common causes from overheating to the power supply and the fix. Read article → Computer will not turn on? What to try and when to call us Computer or laptop will not turn on, no lights and no beep? We go through the most common causes from power to hardware and what to try before calling a repair. Read article → Laptop overheating? Causes and the fix Laptop is hot, the fan is loud, it shuts down or slows down? We explain why it overheats and what to do, from simple steps to a service intervention. Read article → Slow computer? Why it happens and how to speed it up Computer takes ages to start, programs freeze and everything is slow? We explain the most common causes of a slow computer and what really helps speed it up. Read article →